SHIPPING POLICY
Icecreamshopper – Global Sourcing & Distribution
Dispatch Origin
All orders are processed and dispatched from Hong Kong.
所有訂單均由香港集中處理寄出。
We ship to over 200 countries and regions worldwide.
支援寄送至全球 200 多個國家及地區。
Select your region:
Hong Kong | Macau | Taiwan | International
International
Shipping Arrangement
Shipping fees are calculated and displayed at checkout based on destination and parcel weight.
For large items, special items, or mixed orders, shipping fees may require separate confirmation.
If special arrangements are required, we will contact customers prior to dispatch to confirm delivery method and estimated arrival time.
運費將根據目的地及包裹重量於結帳時自動計算並顯示。
如訂單包含大型商品、特殊商品或混合品項，運費可能需要另行確認。
如需特別運送安排，我們將於出貨前聯絡客人確認配送方式及預計送達時間。
Duties & Import Charges
All import duties and additional fees are covered by us unless otherwise stated.
No additional customs charges or handling fees are required upon delivery.
所有進口關稅及附加費用均由我方承擔（另有註明除外）。
收件時無需支付任何額外關稅或手續費。
Processing & Delivery Time( International)
International Delivery: 14-28 business days unless otherwise stated on the product page.
Special sourcing items: Arrival timeline will be stated on the product page.
Delivery time may vary depending on destination country, customs clearance procedures, airline capacity, peak season congestion, or public holidays.
Shipping time refers to transit time after dispatch from Hong Kong and does not include processing or sourcing time.
All delivery timelines are estimates and not guaranteed.
國際訂單處理運送時間：14-28 個工作天（商品頁另有註明除外）。
特別連線商品：以商品頁註明時間為準。
實際運送時間或因目的地國家、海關程序、航空運力、旺季物流及公眾假期而有所不同。
運送時間指寄出後之運輸時間，不包含處理或採購時間。
所有時間均為預計時間，並非保證到達日。
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Hong Kong
All orders are shipped via SF Express.
所有訂單均使用順豐速遞（SF Express）運送。
Single orders of HK$799 or above qualify for free SF Express Smart Locker pickup.
Shipping fees are automatically waived at checkout.
單一訂單滿 HK$799 可享免費順豐智能櫃取件服務。
系統將自動減免運費。
Orders Below HK$799
Customers may choose SF Express Freight Collect.
Shipping fees are paid directly to SF Express by the recipient.
HK$799 以下訂單可選擇順豐到付，運費由收件人支付。
Processing & Dispatch Time (Hong Kong)
In-stock items: Dispatched within 5 business days.
Pre-order items: Estimated arrival 10-20 business days unless otherwise stated on the product page.
Jellycat pre-order items: Estimated arrival 3–5 weeks.
Special sourcing items: Arrival timeline will be stated on the product page.
現貨商品：約 5 個工作天內安排出貨。
預訂商品：預計約 10-20 個工作天到貨（商品頁另有註明除外）。
Jellycat 預訂商品：約 3–5 個星期到貨。
特別連線商品：以商品頁註明時間為準。
In-Store Pickup (In-stock Items Only)
Pickup Location:
Hygge, Shop 419, 4/F, TOP Shopping Mall, Mong Kok
Opening Hours:
Monday to Sunday, 1:00 PM – 9:00 PM
Items must be collected within 5 business days after notification.
A storage fee of HK$10 per day applies for overdue pickups.
門市自取地點：旺角 TOP 商場 4 樓 419 號鋪 Hygge
營業時間：星期一至星期日 下午 1:00 – 晚上 9:00
商品備妥後須於 5 個工作天內取件。
逾期未取將收取每日 HK$10 存倉費。
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Macau
All orders are shipped via SF Express.
所有訂單均使用順豐速遞（SF Express）運送。
Orders of MOP 999 or above: Free shipping.
Orders below MOP 999: Freight collect.
In-stock items: Dispatched within 5 business days.
Pre-order items: Estimated arrival 7 -20 business days unless otherwise stated on the product page.
Jellycat pre-order items: Estimated arrival 3–5 weeks.
Special sourcing items: Arrival timeline will be stated on the product page.
單一訂單滿 MOP 999 免運費。
未滿採順豐到付。
現貨商品：約 5 個工作天內安排出貨。
預訂商品：預計約 7-20 個工作天到貨（商品頁另有註明除外）。
Jellycat 預訂商品：約 3–5 個星期到貨。
特別連線商品：以商品頁註明時間為準。
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Taiwan
All orders are shipped via SF Express.
所有訂單均使用順豐速遞（SF Express）運送。
Freight collect applies.
Import duties and taxes are borne by the recipient according to Taiwan customs regulations.
In-stock items: Dispatched within 5 business days.
Pre-order items: Estimated arrival 10 -20 business days unless otherwise stated on the product page.
Jellycat pre-order items: Estimated arrival 3–5 weeks.
Special sourcing items: Arrival timeline will be stated on the product page.
台灣訂單採順豐到付。
關稅及進口稅由收件人承擔。
現貨商品：約 5 個工作天內安排出貨。
預訂商品：預計約 10-20 個工作天到貨（商品頁另有註明除外）。
Jellycat 預訂商品：約 3–5 個星期到貨。
特別連線商品：以商品頁註明時間為準。
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General Disclaimer
All shipping times are estimates.
Delays may occur due to customs inspection, weather conditions, or courier arrangements.
By placing an order, customers acknowledge and agree to this Shipping Policy.
所有運送時間均為預計時間。
實際送達時間或會因海關查驗、天氣或物流安排而有所延誤。
完成訂單即代表客戶同意本運送政策。